Privacy rights and requests
How customers and respondents can ask for GDPR, DSAR, access, deletion, correction, or privacy-rights help.
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Privacy rights and requests
If you need help with privacy rights for data in getuserfeedback.com, start here. We support requests for access, deletion, correction, portability, objection, restriction, and consent withdrawal.
Some product features may help customers find or export the relevant data. Privacy-right fulfillment is coordinated through our team so we can verify the requester, identify the right workspace, and avoid deleting the wrong person's data.
If your team needs to know where product data is stored or processed, see Data residency. Confirm residency requirements with us before production rollout.
Who should contact us
Contact us if you are:
- a customer who needs help responding to a privacy request from one of your users
- a respondent who submitted feedback through a getuserfeedback.com flow (survey, form, or in-app message)
- an account user who wants access to, correction of, or deletion of account data
- a security or privacy reviewer checking how requests are handled
What to send
Email hello@getuserfeedback.com with:
- the right you want to exercise
- the email address or identity that may be linked to the data
- the workspace, company, flow link, or customer name if you know it
- whether you are the account owner, a team member, a respondent, or acting on someone else's behalf
Do not send government IDs, passwords, full payment details, or other sensitive documents in the first message. If we need extra verification, we'll ask for the minimum information needed.
What happens next
We acknowledge the request, verify who can authorize it, and identify the data surfaces involved. If the request concerns respondent data collected for one of our customers, we may need to coordinate with that customer because they usually control how their flow data is used.
For requests made under GDPR, we aim to respond without undue delay and within one month. If a request is complex or unusually large, we may extend the timeline where the law allows it and explain the reason.
What we can help with
| Request | What it means |
|---|---|
| Access | Provide a copy or summary of personal data linked to the requester. |
| Deletion | Delete, anonymize, or suppress personal data where the law allows and no exception applies. |
| Correction | Fix inaccurate account, identity, or contact data. |
| Portability | Provide data in a machine-readable format where required. |
| Objection or restriction | Limit certain processing where required. |
| Consent withdrawal | Stop non-essential processing controlled by consent. |
What customers can configure
If you use the widget in your product, connect getuserfeedback.com consent to your cookie banner or consent management platform. For stricter GDPR or ePrivacy rollouts, start the widget with non-essential scopes pending until your user grants them.
See Compliance & consent for SDK setup.
If your rollout also requires EU data residency or another regional processing commitment, contact us before production rollout. We'll help confirm what is covered for your workspace and what needs separate review.